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In some countries, your tracking information is not updated after the item departs from Japan. Please contact your country post office for more information in this case. We will pay you back after the investigation ends. Please report the damage to your post office and order them to issue the damaged report.We can file a claim with the damaged report. We record item conditions and packing process so we can prove that our items are not damaged. Please note that we can't accept any damaged package claims without the damaged report. The item "Ibanez Full Analog Preamp For Electric Acoustic Guitar Ukulele Agp 10 Japan New" is in sale since Wednesday, June 19, 2019. This item is in the category "Musical Instruments & Gear\Guitars & Basses\Parts & Accessories\Effects Pedals\Other Guitar Effects Pedals". The seller is "japan_recommended" and is located in Fukuoka. This item can be shipped worldwide.